Last updated: August 24, 2025
At Mngdesigns, we value your satisfaction and strive to make your shopping experience enjoyable. If you are not completely satisfied with your purchase, we make returns and refunds simple, transparent, and hassle-free.
Eligibility for Returns
- You may return any product purchased from us within 30 days of receiving it.
- Products must be returned in their original condition, unused, unwashed, and with all tags, labels, or packaging included.
- Proof of purchase (such as your order confirmation or receipt) may be required.
Free Return Shipping
- We offer free return shipping for all eligible items.
- Once your return request is approved, we will provide you with a prepaid return label and step-by-step instructions on how to send your product back.
Refund Process
- After we receive and inspect your return, we will notify you via email.
- If your return is approved, your refund will be issued to your original payment method (credit card, PayPal, or other).
- Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
Exchanges
- We currently do not offer direct product-for-product exchanges.
- If you would like a different size, color, or product, please return the original item first. Once your refund is processed, you may place a new order for the desired item.
Exceptions and Non-Returnable Items
- We do not sell “final sale” items. Every product is eligible for return within the 30-day window.
- No restocking fees will ever be applied.
- Damaged, defective, or incorrect items received can be returned free of charge. Please notify us immediately if this occurs.
Damaged or Defective Products
- If you receive an item that is damaged or defective, please contact us within 7 days of delivery.
- We will replace the item at no cost to you or issue a full refund.
How to Start a Return
- Contact us at contact@mngdesigns.com or use our Contact Us page.
- Provide your order number and reason for return.
- We will send you a prepaid return shipping label with instructions.
- Ship the product back to us within 7 days of receiving the label.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out:
- Phone: +44 7874 482131
- Email: contact@mngdesigns.com
- Address: 18 Wandle Road, London SW17 7DW, United Kingdom
- Contact Page: https://mngdesigns.com/contact-us/